Please read these terms carefully before using naga10 services
Welcome to naga10. By accessing or using our website, mobile applications, or any services provided by naga10 (collectively referred to as the "Platform"), you agree to be bound by these Terms & Conditions (the "Terms"). These Terms constitute a legally binding agreement between you (the "User," "Player," or "you") and naga10 (the "Company," "we," "us," or "our"). If you do not agree to these Terms, you must immediately cease using the Platform and all associated services.
We reserve the right to modify, amend, or update these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the Platform following any changes constitutes your acceptance of the revised Terms. The most current version of these Terms will always be available on our website with a clearly marked "Last Updated" date.
For the purposes of these Terms, the following definitions apply:
You must be at least 21 years of age to create an Account and use naga10 services. By registering, you represent and warrant that you meet the minimum age requirement and are legally permitted to participate in online gambling activities under the laws of your jurisdiction. naga10 is committed to preventing underage gambling. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in immediate Account suspension and forfeiture of any funds or winnings.
The Platform is designed for use by residents of Indonesia. However, it is your responsibility to ensure that your use of naga10 complies with all applicable local, regional, and national laws. Online gambling is subject to legal restrictions in many jurisdictions. By using the Platform, you confirm that you are not accessing naga10 from a jurisdiction where online gambling is prohibited or restricted by law. We reserve the right to refuse service or close Accounts of Players from restricted jurisdictions without prior notice.
To use naga10 services, you must complete the registration process by providing accurate, current, and complete information, including your full legal name, date of birth, email address, phone number, and residential address. You agree to maintain and promptly update your Account information to ensure accuracy. Providing false, misleading, or incomplete information is a breach of these Terms and may result in immediate Account termination.
Each Player is permitted to hold only one Account with naga10. Multiple Accounts, duplicate Accounts, or Accounts created to abuse promotional offers are strictly prohibited. If we detect multiple Accounts linked to the same individual (through IP address, payment method, device fingerprint, or other technical means), we reserve the right to close all related Accounts, void all bets, and forfeit all funds and winnings without liability.
naga10 operates under strict Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations. As part of our security procedures, you may be required to submit identity verification documents, including a government-issued photo ID (Indonesian KTP), proof of address (utility bill or bank statement dated within the last 3 months), and a selfie photo holding your ID. Verification must be completed before your first withdrawal or at any time upon our request. Failure to complete KYC verification within a reasonable timeframe may result in Account suspension and withdrawal restrictions.
naga10 accepts deposits via major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Permata, and BSI (Bank Syariah Indonesia). We also support popular Indonesian e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). We do not charge deposit fees, though your financial institution may impose its own transaction charges.
The minimum deposit amount is Rp 50,000 (fifty thousand Indonesian Rupiah). Maximum deposit limits vary by payment method and Player status. VIP members may be eligible for higher deposit limits. Deposits are typically credited to your Account instantly, though processing times may vary depending on your chosen payment method and your bank's processing schedule.
All deposits must originate from a payment method registered in your own name. Third-party payments are strictly prohibited. We reserve the right to conduct additional verification checks if we suspect that funds are being deposited from an account not belonging to the registered Account holder. Any funds deposited from third-party sources will be returned to the original payment method, and your Account may be suspended pending investigation.
Players may request withdrawals at any time, subject to Account verification and compliance with these Terms. Withdrawals are processed to the same payment method used for deposits whenever possible. If a withdrawal to the original deposit method is not feasible, alternative methods may be arranged subject to additional verification. Standard withdrawal processing time is 5-15 minutes for verified Accounts during normal business hours (24 hours daily, WIB timezone).
The minimum withdrawal amount is Rp 100,000 (one hundred thousand Indonesian Rupiah). There is no maximum withdrawal limit for standard withdrawals, though exceptionally large withdrawals may be subject to additional security checks and may be paid in installments at our discretion.
All deposits must be wagered at least one (1) time before a withdrawal can be processed. This requirement helps us prevent money laundering and ensures compliance with financial regulations. Bonuses are subject to specific wagering requirements ranging from 10x to 50x depending on the promotion. Full bonus terms are available on each promotional offer page. Attempting to withdraw funds without meeting wagering requirements will result in withdrawal rejection.
We reserve the right to delay or refuse a withdrawal if: (a) your Account has not completed KYC verification; (b) we suspect fraudulent activity or Terms violations; (c) there are outstanding disputes or chargebacks on your Account; (d) wagering requirements have not been met; or (e) the withdrawal request violates any applicable laws or regulations. In such cases, we will notify you of the reason for the delay and provide instructions on how to resolve the issue.
naga10 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, free bets, and loyalty rewards. Each bonus is subject to specific terms and conditions, including eligibility criteria, wagering requirements, maximum bet limits, game restrictions, and expiration dates. It is your responsibility to read and understand the terms of each promotion before claiming. Bonuses are intended for recreational players only and are strictly limited to one bonus per Player, household, IP address, or device.
Bonus abuse, including but not limited to creating multiple Accounts to claim multiple bonuses, colluding with other Players, using VPNs or proxy servers to circumvent restrictions, or employing betting strategies designed to exploit bonus terms, is strictly prohibited. We reserve the right to void bonuses, cancel winnings, and close Accounts if we determine that a Player has engaged in bonus abuse or any form of fraudulent activity.
Different game types contribute differently toward bonus wagering requirements. Slots typically contribute 100% of each bet. Table games such as blackjack, roulette, and baccarat may contribute 10-50% depending on the game. Sports betting contribution varies by odds and bet type. Full wagering contribution tables are available in the terms of each specific promotion. Bets placed on restricted games do not count toward wagering requirements.
naga10 is committed to preventing underage gambling. All Players must be at least 21 years of age. We employ age verification systems and may request proof of age at any time. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.
If you feel that your gambling is becoming problematic, you may request a temporary cooling-off period or permanent self-exclusion from naga10. Cooling-off periods range from 24 hours to 6 months, during which your Account will be temporarily suspended. Self-exclusion permanently closes your Account and prevents you from registering new Accounts. To request self-exclusion, contact our customer support team via live chat or email at [email protected]. Self-exclusion requests are processed immediately and cannot be reversed.
You may set daily, weekly, or monthly deposit limits on your Account to help control your spending. Once set, deposit limits take effect immediately and can only be increased after a 72-hour cooling-off period. Limit decreases take effect immediately. To set or modify deposit limits, visit your Account settings or contact customer support.
If you or someone you know is struggling with gambling addiction, help is available. We encourage you to visit our Responsible Gaming page for information on recognizing problem gambling signs, setting limits, and accessing professional support services. naga10 partners with responsible gaming organizations to provide resources and assistance to Players who need help.
All games offered on the naga10 Platform use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our game providers, including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, and others, are licensed and audited by independent testing agencies. We do not manipulate game outcomes, and all published Return to Player (RTP) percentages are verified and accurate.
All sports bets are subject to official sporting body rules and regulations. Bets are settled based on official results as determined by the relevant sporting authority. In the event of postponed, abandoned, or canceled events, bets will be voided or carried over according to standard betting rules. Live betting odds and markets are updated in real-time and may change rapidly. Once a bet is placed and confirmed, it cannot be canceled or modified.
Togel (lottery) bets are settled based on official draw results published by the respective lottery authority (Singapore Pools, Hong Kong Jockey Club, Sydney Lottery, Macau Lottery, etc.). Draw times and schedules are published on our website. In the event of delayed, canceled, or void draws, all bets will be refunded. naga10 does not conduct lottery draws; we are an authorized betting operator on official international lottery results.
The following activities are strictly prohibited and constitute material breaches of these Terms:
Violation of any prohibited activity will result in immediate Account suspension, forfeiture of all funds and winnings, and possible legal action. We cooperate fully with law enforcement authorities to investigate and prosecute fraudulent activity.
All content on the naga10 Platform, including but not limited to logos, trademarks, text, graphics, images, software, games, and user interfaces, is the intellectual property of naga10 or our licensors and is protected by international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Platform for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any content from the Platform without our express written permission.
To the fullest extent permitted by law, naga10, its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Platform, including but not limited to lost profits, lost data, business interruption, or personal injury, whether based in contract, tort, strict liability, or otherwise, even if we have been advised of the possibility of such damages.
Our maximum aggregate liability to you for any claims arising from or related to these Terms or your use of the Platform shall not exceed the total amount you have deposited into your Account during the 90 days preceding the event giving rise to the claim. Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless naga10, its parent company, subsidiaries, affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your violation of any law or regulation; (c) your violation of any third-party rights; or (d) any fraudulent, abusive, or illegal activity conducted through your Account.
These Terms and your use of the naga10 Platform shall be governed by and construed in accordance with the laws of the jurisdiction in which naga10 is licensed and operates, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts in that jurisdiction.
If you have a complaint or dispute regarding any aspect of naga10's services, you must first contact our customer support team to attempt to resolve the matter informally. Most disputes can be resolved quickly and amicably through direct communication. If the dispute cannot be resolved within 30 days, either party may pursue formal dispute resolution through binding arbitration or litigation as permitted by applicable law.
You may close your Account at any time by contacting customer support. Upon Account closure, any remaining balance will be paid out to you within 5-15 business days, subject to verification and compliance with these Terms. Closed Accounts cannot be reopened; you must register a new Account if you wish to use naga10 services in the future.
We reserve the right to suspend or permanently close your Account at any time, with or without notice, for any reason, including but not limited to: (a) breach of these Terms; (b) suspected fraudulent or illegal activity; (c) failure to complete KYC verification; (d) abuse of bonuses or promotions; or (e) extended periods of Account inactivity. Upon termination, any remaining balance will be paid out to you, minus any amounts owed to naga10 for chargebacks, fees, or Terms violations.
These Terms, together with our Privacy Policy and any specific game or promotional terms, constitute the entire agreement between you and naga10 and supersede all prior agreements, understandings, and communications, whether written or oral.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it in the future.
You may not assign or transfer these Terms or your Account to any third party without our express written consent. We may assign or transfer these Terms and our rights and obligations hereunder to any third party at our sole discretion.
If you have any questions, concerns, or complaints regarding these Terms or any aspect of naga10's services, please contact our customer support team:
Important Notice: By continuing to use naga10, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, you must immediately cease using our services. Thank you for choosing naga10 as your trusted online gaming platform.
Protect your account with strong passwords and never share your login credentials with anyone.
Complete identity verification to enable withdrawals and ensure account security.
Our customer service team is always available to answer questions and resolve issues.
Review bonus terms, game rules, and promotional conditions before participating.
Our customer support team is here to help clarify any aspect of our Terms & Conditions. Contact us anytime via live chat or email.